Each parcel is packed and handled with care to ensure a safe journey to wherever you are in the world. All orders are shipped directly from our Edinburgh warehouse, where Kiltane operates from Monday – Friday, excluding UK public holidays.

Below is a guide to our delivery costs, services and approximate delivery time frames for all customers worldwide. Although we expect your parcel to arrive within these time frames, Kiltane cannot be held responsible for any unanticipated delays, including delays caused by customs. Parcels may also take longer to arrive during busy times. We aim to dispatch standard and express orders on the next working day after the order is placed, i.e., orders placed on a Monday will be dispatched on Tuesday and orders placed on a Friday will be dispatched the following Monday.

Location	Carrier	Delivery Cost	Approx. Delivery Time frame
United Kingdom	DHL	£4.99 or free on orders over £125	2 - 3 business days
Republic of Ireland	UPS	£12.00	4 - 6 business days
Europe	UPS	From  £11.50	4 - 6 business days
USA & Canada	UPS	£20.00	4 - 5 business days
Rest of the World	UPS	From £16.00	4 - 10 business days

Delivery charges do not cover duty or tax fees outside the UK. Kiltane is not responsible for any further charges relating to importing goods. Duties and fees are determined by the recipient country and we have no control over these.         

When placing your order, please ensure to provide a valid home or business address. We are currently unable to deliver to P.O. Box or freight forwarding addresses.

Our team is dedicated to ensuring your parcel arrives with you as soon as possible, but should you need to cancel your order or make any amendments to your address then please contact Customer Care immediately. No amendments can be made once a parcel has been dispatched. We cannot add new items to an already existing order. 

You will receive an email confirmation once your order has been received by Kiltane.com. You will also receive tracking information regarding your shipment by email as soon as your parcel has begun its journey to you. Please make sure to add customercare@kiltane.com to your email contacts to avoid important updates such as these from being delivered to your spam or junk folder.

Where a signature is required upon receipt of the goods, a calling card will be left if no one is available to accept the parcel. This will include information on how to arrange a re-delivery, or details on where to collect your parcel. 

If you have any other questions about the delivery process or your most recent order, please contact Customer Care.