We want you to be completely happy with your purchase, so we accept returns and instant exchanges up to 28 days from when you receive your package. Items must be unused, with tags and in the original condition.

For purchases made between 25th November and 24th December, we’re extending our returns period until 23rd January, giving you extra time for gifting returns.

UK 

Instant Exchanges

We are able to process exchanges much quicker than refunds. As soon as your exchange is in transit, we can ship out your new selected item(s).

You can exchange your orders for other sizes, colours, or products. We need the item(s) to be in unused condition, in their original state and packaging. 

Please click here to request an instant exchange and your new items(s) will be automatically shipped out to you when you post your original item(s) to us.

Returns

With returns, we cannot begin to process the refund until we have received your order and the item has been inspected. Please click here to start your return. You will be taken to our returns portal to create your return. You can request a refund to your original payment method or online store credit. Please note online store credit can only be used for online purchases and cannot be used in stores. 

This returns and exchanges portal is only available for online purchases and charges a return fee of £3.50. For items purchased in store, please visit your nearest Kiltane store.

We want you to be completely happy with your purchase, so we accept returns and instant exchanges up to 28 days from when you receive your package. Items must be unused, with tags and in the original condition.

For purchases made between 25th November and 24th December, we’re extending our returns period until 23rd January, giving you extra time for gifting returns.

Returns only

For international orders, to send your items back to us, please click here to download and print a copy of our Return Form. This form also includes our return address. If your item is faulty, please contact Customer Care for our advice before returning.

Please pack your parcel carefully as Kiltane is unable to cover the cost of returns. We advise that you choose a tracked and insured delivery service. We cannot issue a refund until the goods are received.

Once Kiltane receives and inspects your return, we will process your return within 7 working days back to the original payment method chosen at checkout, excluding any shipping costs. International customs duties, shipping costs and sales taxes are also non-refundable for purchases outside of the UK. Please note that Kiltane trades in GBP, and due to changes in international exchange rates, some refunds for international orders may vary slightly to the initial order value.

Without details of your order, we won’t be able to process a refund. If you have misplaced your form, please contact our Customer Care.  

For in-store purchases, you can exchange your items or receive a credit note for any of our Kiltane stores up to 28 days from the date of purchase, with a valid purchase receipt. Items bought in store cannot be returned via the website or post.

For purchases made between 25th November and 24th December, we’re extending our exchange period until 23rd January.